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SilverBlings Return & Exchange Instructions

Please FIRST email us at support@silverblings.com and let us know what your request is.
 
1)  Please login to your account at https://www.silverblings.com/login
2)  When you are in your account, click on "History and details of my order"

Click on History and details of my orders

3)  Click on "Details" and scroll down until you see the product that you ordered.
Order History Details
 

4)  Click the check box next to the item you want to return.
Select item you want to return / exchange

5)  Scroll down and under "Merchandise Return" write down your request for exchange or return.
6)  Click on "Make an RMA slip"    
Merchandise Return Request
 

7)  If you are exchanging an item, Please go to https://www.silverblings.com/misc/exchange-shipping and pay for the return shipping for your exchange.


After we have received your request, we will initiate the process and you will be notified via email.  Please wait until you recieve the verification email first before proceeding.

After your request has been approved and you have received the email update, you will need to go to your account and will be able to view and print out the RMA instructions and packing slip under your account in "My merchandise return" section so that you can send the merchandise back.  You will also be able to track the progress under your account in "My merchandise return" section.

Merchandise Return Instructions & Packing Slip




Please note our exchange and refund policy below:

Exchanges & Refunds
We will exchange any items you have purchased from us, once at no cost for up to 30 days after you receive your order.  You are responsible for paying the shipping charges back to us and the shipping charges back to you (unless we have made a mistake with the order and have sent you the wrong item).

We will issue a refund for any items you have purchased from us unless marked (no returns or exchanges on the product page at time of purchase) that is in the ORIGINAL, UNUSED, UNDAMAGED CONDITION  for any reason for 30 days after you receive your order (Please see restrictions below).  Please send an email to Support@SilverBlings.com, requesting a RMA Number (return merchandise authorization number).   Please include your Name, Last Name, Phone Number, Order Number (and correct size instructions if you are exchanging) and the reason for your return/exchange.

If you are exchanging an item for a different size and it is not a size that we carry then there will be a resizing fee, provided that the item can be resized.  Please note, not all metal types, jewelry or rings can be resized.


PLEASE NOTE:

1)  Engraved items such as pendants, rings or any other special order or engraved jewelry, special sized rings are NON-REFUNDABLE and NON-EXCHANGEABLE.

2)  If you have received FREE Shipping or have paid for shipping with your order then you are responsible for paying the shipping charges back to us and the shipping charges back to you (unless we have made a mistake with the order and have sent you the wrong item).  If you have received FREE shipping with your order and request a refund, the refund amount will be the total amount paid minus the original shipping cost.

3)  If you return an item and it is slightly scratched, has noticeable blemishes or it is not in the original, unused, undamaged condition, at our discretion we may exchange or refund your item and will charge a minimum 20% restocking fee.

4) All fine jewelry, diamond or precious stone jewelry we sell is made to order.  If you return such items for a refund without an exchange and it is in original, unused, undamaged condition, there is a 10% restocking fee.

5) If you exchange an item once and request to return the second item, a 15% restocking fee will be assesed, ulnes we have made a mistake with the order and have sent you the wrong item.

Please do not ship any items back without receiving an RMA Number, where to ship the item to and instructions FIRST.  WE WILL NOT RECEIVE and WILL NOT BE ABLE TO REFUND or EXCHANGE your item without an RMA Number and correct shipping instructions.